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FAQ

When will my order ship?

Black Friday / Holiday Season Orders
During peak season, order volume spikes far above normal levels. As a result, our Florida warehouse team will require extra time to process and ship orders. 

Premade items ship in 1–3 weeks, and any U.S. order containing only premade items is guaranteed to arrive before Christmas.

Preorder items require 5–8 weeks before they are ready to ship. Orders containing pre-order items will not arrive before Christmas.

We recommend you check each product description to see if it’s a pre-order item or premade

The following items are currently on pre-order:

-Leopard Leather Jacket
-Slub Denim Bomber Jacket
-Sunfaded Sashiko Hoodie
-Sunset Studded Belt
-Black Crocodile Belt
-Dawn Blue Slub Denim
-Silver Slub Denim


We are updating this list continuously based on overwhelming support for sold out products.

Wojo appreciates your patience and understanding!

Where can I track my order?

Once our shipping team in Florida sends out your order, an email will be sent to you with the tracking information. 

If you believe your order has been shipped and you have still not recieved tracking information, please email info@wearwojo.com with your order number and full shipping address so we can track it down.

*Please note that for preorder items, orders will ship 6-8 weeks after the order is placed.

What is your return policy?

We accept returns within 7 days of delivery, for any reason. We only accept returns on unworn and unwashed items. Please visit account.wearwojo.com to request a return. We do charge a small restocking fee on returns, which is to cover the cost of the shipping label back to us.

If your order hasn’t been delivered yet and you already know you’ll need to return it (for example, if you accidentally ordered the wrong item and it already shipped), you can refuse the package at the time of delivery. This will automatically send it back to us at no cost to you.Once the tracking status shows “Return to Sender”, we’ll process a full refund to your original payment method. Just be sure to use our Contact Form to let us know you refused delivery and need a refund.

Do you ship worldwide?

We ship to most countries, however there are a few we have to exclude.

We ship out of the United States, so delivery may take 10-20 days once your order is shipped. If your order takes longer than 20 days to arrive please email us at info@wearwojo.com

*Please monitor your tracking number closesly to avoid your package being returned to us. Additionally, we are not responsible for any import duties & fees, if applicable. 

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