We answer emails Sunday through Friday during our support hours: 8:00 PM – 10:00 AM EST (5:00 PM – 7:00 AM PST) Most messages receive a reply within 24 hours, and common requests like refunds, replacements, cancellations, or address changes are usually resolved in the same timeframe. For more complex issues, we’ll follow up every 24 hours until everything is taken care of.

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